Refund policy

Return & Refund Policy

Last updated: February 4, 2026

Thank you for shopping at PrimeMotion (https://primemotions.shop).

Please read this Return & Refund Policy carefully, as it outlines the conditions under which returns, refunds, and cancellations are accepted.

Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be unused and in the same condition as received
- The item must be in its original packaging
- The return request must be submitted within 30 days of delivery

Items that are not eligible for return include:
- Items marked as final sale
- Gift cards
- Products damaged due to misuse, normal wear and tear, or improper handling

Return Request Process
To initiate a return, please contact us at lgjnegocios28@gmail.com and provide:
- Your order number
- Reason for the return
- Photos or videos of the product (required for damaged, defective, or incorrect items)

Returns sent without prior approval will not be accepted.

Return Shipping
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Return shipping costs are non-refundable. We recommend using a trackable shipping service, as we are not responsible for lost or undelivered return packages.

Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with clear photos or videos.

Once verified, we will offer one of the following solutions at no additional cost:
- A replacement item
- A full refund to the original payment method

Refunds
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:
- Refunds will be issued to the original payment method used at checkout
- Refund processing times may take 5–10 business days, depending on your payment provider

Late or Missing Refunds
If you have not received your refund after approval:
- Please check with your bank or card issuer
- Contact your payment provider, as processing times may vary
- If the issue persists, contact us at lgjnegocios28@gmail.com

Order Cancellations
Orders may be canceled within 12 hours of purchase.

Once an order has entered processing or has been shipped, it cannot be canceled.

Shipping Delays
Estimated delivery times are 7 to 15 business days (processing + shipping). Delivery times are estimates and are not guaranteed.

Refunds will not be issued for delays caused by:
- Customs processing
- Weather conditions
- Local or international holidays
- Courier service logistical issues
- Events outside our control

Non-Refundable Situations
Refunds will not be issued in the following cases:
- Incorrect or incomplete shipping address provided by the customer
- Failed delivery due to customer unavailability
- Refusal of delivery by the customer
- Delays caused by shipping carriers or customs authorities

Contact Us
If you have any questions about this Return & Refund Policy, please contact us at:

Email: lgjnegocios28@gmail.com  
Website: https://primemotions.shop